Monitored agents
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Monitoring rules
Monitoring window
Times use your selected timezone. End must be after start.
Holidays & exceptions
Skip monitoring on days your team is away.
Monitored Agents
Each saved monitored user uses one license. Removing a user from monitoring cancels that user's license. Only administrators can change this list.
External users are excluded automatically.
App Access
Portal administrators always have access. Add extra users who are allowed to open this app.
Use this list for non-admin users who should be able to open the application.
Recipients and Notification Channels
Select who receives alerts/reports and through which delivery channels.
At least one recipient is required when any channel is enabled.
Notification Channels
Team overview
Workday activity and threshold breaches. Select an agent to view recent events.
Idle breaches
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Missed-call breaches
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Missed calls in window
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| Agent | Status | Current idle | Missed calls | Last activity | |||
|---|---|---|---|---|---|---|---|
| Loading data… | |||||||
Journal Overview
Operational history of incidents and notification delivery attempts.
Incidents loaded
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Notifications loaded
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Latest incident
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Latest notification
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Incidents
Scroll the table to see all details.
| Opened At | Agent | Agent ID | Type | Status | Current | Threshold | Alerts Sent |
|---|---|---|---|---|---|---|---|
| Loading data… | |||||||
Notifications
Scroll the table to see all details.
| Sent At | Agent | Channel | Recipient | Status | Error | ||
|---|---|---|---|---|---|---|---|
| Loading data… | |||||||
Billing
Manage invoices and your payment method in the EMCsoft billing cabinet.
Monthly billing: $1 per monitored employee.
The full monthly fee applies even if an employee is monitored for only part of the month. Charges are not prorated.
Monitored user licenses
Open Billing to load monitored users.
One monitored user = one license. You can remove users here even when access is suspended.